Control360 from Velociti Solutions is transforming the control room from a reactive hub into a proactive engine for operational excellence.
As bus operators across the UK look to the future and focus on building more efficient, responsive networks, the need to rethink how services are managed has never been greater. Operational efficiency is key, from managing driver availability to navigating congestion and delivering consistent performance. At the heart of this transformation is the control room, and at the heart of the control room is Control360 from Velociti Solutions.
“The control room is the beating heart of a bus operation,” says Nick Brookes, Chief Customer Officer at Velociti. “But historically, it’s been run using fragmented systems that force staff to jump between screens, re-enter data, and piece together the full picture manually. That’s not just inefficient, it’s risky when you’re trying to keep buses moving and passengers happy.”
Enter Control360, an integrated software platform that brings those disconnected systems together into a single, intelligent hub. Drawing data from scheduling, engineering, customer services, and more — including third-party systems — Control360 gives colleagues tasked with delivering the service real-time visibility of what’s happening across the network.
“Operators already have a lot of tech in place,” adds Nick, “but what’s been missing is the joined-up view. Control360 provides that, so control room teams can respond faster, plan better, and deliver more reliable services, day in and day out.”
Revolutionising operations with Control360
Control360 provides an advanced software solution designed to streamline bus operations. This platform consolidates operational data from various systems into a single, centralised location, enabling control room teams to manage day-to-day issues effectively. By integrating data from multiple sources, including existing industry-standard software and third-party systems, Control360 equips controllers with the context needed to make informed decisions in real-time.
“Operators have access to plenty of technology, but what’s missing is a unified perspective,” explains Nick Brookes, Software Director at Velociti Solutions. “We aim to provide controllers with a consolidated view that enables efficient, data-driven decision-making, ensuring reliable service at an optimal cost. The potential for efficiency gains is significant.”
Streamlined operations and enhanced decision-making
Integrating Control360 into control room operations eliminates the need for duplicate data entry. This ensures data accuracy and allows for instant updates. The comprehensive integration includes information on accidents and incidents, customer services, driver and vehicle allocation and engineering (from third-party systems) . By consolidating all these elements, Control360 enhances operational efficiency and enables effective decision-making. This ultimately leads to significant cost savings for bus operators.
“Controllers aren’t just monitoring services,” says Aiden. “They’re making constant, high-stakes decisions under pressure. Control360 gives them the tools to make those decisions based on facts, not assumptions.”
And it’s not just about the day-to-day. By consolidating operational data over time, Control360 becomes a powerful tool for strategic planning.
“As operators build a richer picture of their networks, they can start applying machine learning to spot patterns and opportunities,” says Nick. “For instance, identifying how school term traffic affects punctuality on certain routes, or which types of incidents lead to lost mileage in specific areas. That’s the kind of insight that helps reshape operations for the better.”
Built for a connected future
Control360 is more than a software product; it represents a shift in how control rooms operate, think, and plan. It acts as a bridge between real-time control and long-term improvement, creating a foundation for more agile and data-driven operations.
“Control360 is already helping operators take control in a new way,” adds Nick. “What’s next is making it smarter, faster, and even more connected.”
From streamlined duty allocation and real-time alerts to predictive network management, Control360 is redefining what’s possible in the control room, turning data into action, decisions into outcomes, and complexity into clarity.
As Aiden puts it: “It’s not just about solving today’s problems. It’s about building a bus operation that’s fit for the future.”
