Management team

Head of QA

Amrita is an accomplished Quality Assurance leader with over 20 years of experience in software quality management and process improvement across various industries. Skilled in implementing robust QA frameworks, developing high-performing teams, and ensuring product excellence through meticulous testing and continuous improvement strategies. She is dedicated to fostering a quality-focused team culture that prioritises excellence.

Outside of work she has a passion for music, cooking, and engaging in arts and crafts.

Head of Software Development

Chris joined as a developer back in 2004 and has seen a lot of changes in both the software and transport industries in that time. He now manages the software development function across the businesses. Chris is a problem solver and loves to find (or create) the right tools for the job. Outside of work, Chris loves cycling, particularly around the lanes of Wales where he can often be found on the beach with his girls.

Head of IT Operations and Compliance

Claire has been a valuable member of the rail division for the past four years, initially managing customer support and now taking on the critical role of IT operations, compliance and governance across the business. With an impressive 27 years of experience in software support, compliance, and auditing across various industries—including education, recruitment, healthcare, procurement, finance, and transport—she brings a wealth of knowledge to her position.

Her meticulous attention to detail ensures that quality and security are prioritised in all operations. Claire is dedicated to documenting processes and tasks, continuously reviewing them for Continual Service Improvement, which is essential for maintaining high standards within the organisation.

Outside of work Claire leads a vibrant life filled with diverse interests: dogs, karaoke and singing, crafts, watching tv and films, photography, origami, star gazing, travel, trains, quizzing and puzzles!!

Head of Product

Graham has over 20 years of experience in Product Management and Marketing roles, focussed on building software solutions in the education and transport sectors. He has developed a deep understanding of the systems and processes that drive effective public transport and how technology can deliver a new world of possibilities for operators and their passengers.  When not sat in front of a computer or out with customers, Graham is a keen follower of Burnley Football Club and has sometimes been seen (and heard) making a noise on the office guitar.

Head of Marketing

Experienced marketing professional having worked in a number of sectors including automative, IT, business skills and construction targeting both B2B and B2C audiences. Passionate about the digital channel. Outside of work she is a film buff, enjoys trekking trips in the country and gardening.

Finance Director

Jon has worked on a wide variety of audit and consultancy assignments during his 13 years with the business. He has significant experience in maximising operators’ concessionary fares reimbursement, as well as analysing the performance of networks and identifying areas for improvement. In his spare time, Jon enjoys trying to keep up on ‘walks’ with his greyhound and whippet.

Regional Sales Manager

Josh has worked with customers across the private and public sector for the past 12 years. He is using this experience to ensure that our customers are getting the most from our software and can learn about what’s next in our roadmap. Out of work, he lives in Devon with his wife and their two dogs. He is a keen sailor, taking part in local races and charter holidays in the Med.  

Head of Service Desk

Bus geek and problem solver, Olly spent over 10 years (of her 16 years at EPM) in her spiritual home on the Service Desk supporting our clients with their queries, and now oversees our implementation and support desk teams. Away from work, Olly spends her time obsessing over rugby, despite being too old to play anymore! She is a self-proclaimed film nerd, who loves the sea and hanging out with her family.

Head of Concessionary Fares and Internal Audit 

Paul is approaching his 15-year mark with EPM, progressing from Assistant Auditor to Head of Concessionary Fares and Internal Audit. During his tenure, he has gained extensive experience and become a specialist in BSOG, Concessionary Fares Reimbursement and Internal/Operational audits, obtaining his ACCA qualification along the way. Paul enjoys going to music gigs, has a season ticket at Aston Villa and loves being walked by his cocker spaniel.  

Head of BSOG

Having been at EPM long enough to remember when the scheme was called Fuel Duty Rebate, Richard has accumulated a huge amount of knowledge in the field of BSOG certification. When not “counting buses” as his wife describes his job, Richard enjoys coaching a local junior rugby team and would love to be better at golf.

Head of Service Delivery

Sean brings 17 years of experience in the transport industry, with a decade spent at our company. His expertise lies primarily in the rail sector, and he is currently expanding his knowledge and skills into the bus side of operations. With a background as a software developer, Sean possesses a deep understanding of how software is designed, built, and implemented, which enhances his ability to contribute to our solutions effectively. He is passionate about leveraging technology to solve industry challenges and improve operational efficiency.

Outside of work, Sean enjoys traveling, exploring new cuisines through cooking, and collecting memorabilia.