Your challenges

Effective communication

Clear and timely communication is essential for maintaining safety across the rail network

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Complexity of rail operations with numerous stakeholders makes coordinating communication complicated
Complexity of rail operations with numerous stakeholders makes coordinating communication complicated
Dynamic operating environment keeping all parties informed in real-time requires robust communication systems and processes
Dynamic operating environment keeping all parties informed in real-time requires robust communication systems and processes
Technological limitations outdated systems and a lack of integration between different communication tools creates barriers
Technological limitations outdated systems and a lack of integration between different communication tools creates barriers

Creating a connected railway

Effective communication in rail operations can be challenging which stem from the complexity of the industry, the dynamic nature of operations, technological limitations, and the need for clear and timely information sharing among diverse stakeholders. Addressing these challenges requires investment in integrated communication systems and a commitment to fostering a culture of collaboration and transparency.

The rail industry involves numerous stakeholders, including train operators, infrastructure managers, maintenance teams, and regulatory bodies. Coordinating communication among these diverse groups is complicated, especially when multiple parties are involved in decision-making.

Rail operations are subject to constant changes due to factors such as weather conditions, track maintenance, and unforeseen incidents (e.g., accidents or equipment failures). Keeping all parties informed in real-time about these changes requires robust communication systems and processes.

Rail networks often span large geographical areas, making it difficult to maintain consistent communication across different locations. Remote areas may have limited connectivity, hindering the ability to share information promptly.

While technology can enhance communication, outdated systems or a lack of integration between different communication tools has created barriers. Inconsistent or unreliable technology can lead to delays in information dissemination.

With the vast amount of data generated in rail operations, distinguishing between critical information and less important updates can be challenging. This can lead to information overload, where key messages may be overlooked or lost in the noise.

Rail operators must adhere to strict regulations regarding safety and operational communication. Navigating these requirements while ensuring effective communication can be complex and time-consuming.

Efficient and effective communication

Technology addressing the complexities of communication across rail operations, our solutions enhance safety, improve efficiency, collaboration, and creating better experiences for passengers and your workforce.

Documents and data capture (DFH)

Documents and data capture (DFH)

Secure document distribution, staff acknowledgement and data collection

Incident and Fleet Management (IFM)

Incident and Fleet Management (IFM)

Efficiently manage incident recording, tracking and resolution.

Mobile Consisting Application (MCA)

Mobile Consisting Application (MCA)

Digitally prepare and despatch trains from yards, terminals and sidings

Information Management (IMS)

Information Management (IMS)

Manage incidents, impact and customer communication in real-time

Data analytics and insights

Data analytics and insights

Unlock the power of your rail data with real-time insights

  • We needed a way to present information to customers in a really easy, clear, digestible way that was personal to them, to their part of the network. And so that’s where the [RailSmart] live map came from.
    John Till
    Head of Information Delivery
  • We have a fully managed timetable service [with RailSmart T&T], which means train schedules for the entire network can be drawn from industry systems and displayed exactly as we want them.
    Martin Howard
    Customer Relations & Customer Information Officer

How digital transformation can shape the future of rail

Digital transformation is the only way to build a rail industry fit for the future. Unfortunately, where innovation is happening, it tends to be disconnected rather than integrated. What the industry needs now is joined-up systems which solve everyday operational challenges and provide the insight to make genuine, lasting improvements.

This eBook explores how digitalisation is enabling train operators to run a more efficient, safer and cost-effective railway.

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Experience and expertise

30+ years

developing leading passenger
transport solutions

  • Market leader in driving efficiency for
    passenger transport operators of all sizes
  • Software innovation driven by an in-depth
    understanding of the passenger transport industry
  • Strong track record of quality delivery and
    high customer satisfaction

Start your transformation journey with our team of experts

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