At ConnectTransport, Transport for Wales showcased how they are driving a customer-first revolution in passenger experience across their network.
In this video, Teleri James-Evans, Customer Information Strategy Manager, and Nick Watts, Control Centre Manager, present practical examples that can be applied directly within your own operations
Through initiatives that boost reliability, accessibility, and real-time information, including the implementation of RailSmart Dynamic Route Map (DRM), TfW has delivered meaningful improvements across the network.
The RailSmart DRM solution enhances the passenger experience across the rail network by providing real-time train locations, disruption alerts, and station information, helping passengers make informed decisions and enjoy smoother journeys.
