At ConnectTransport, Greater Anglia showcased how it is putting customers at the heart of its passenger experience strategy.
In this video, Neil Atkin, Customer Experience Director, and Evie Zelinger, Customer Experience Business Partner, share Greater Anglia’s journey in transforming passenger communications using RailSmart Dynamic Route Map (DRM) — from initial challenges to future plans.
The RailSmart DRM solution enhances the passenger experience across the rail network by providing real-time train locations, disruption alerts, and station information, helping passengers make informed decisions and enjoy smoother journeys.
