Passenger rail operator solutions

Successfully improve the customer experience by implementing advanced information solutions. Our solutions provide passengers with relevant, timely, and easily digestible information through various channels. Features such as dynamic route maps, real-time timetables, station information, departure boards, and train loading data ensure that passengers remain informed throughout their journey, minimising uncertainty and enhancing satisfaction.

• Dynamic Route Maps (DRM) – simple to manage, easy to digest interactive route maps with a range of display options
• Trainset and Timetables (T&T) – create and publish fully customisable and accessible online rail timetables
• Live departure board and station information (LDB & SIP) – provide up-to- the minute information on train departures for passengers on your company website

The rail industry places a high value on safety, compliance, and standards, which are foundational to the services provided. Our suite of software solutions is designed to uphold these critical values while also addressing the evolving demands of the future. Our solutions:

• Employee Development System (EDS) – a proactive rail competency management system
• Virtual Learning Managament (VC) – deliver and track scalable, online learning experience that engage your team through our award winning Learning Management System (LMS)
• RailSmart SafeTrack – an auditable safety critical communication platform that ensures rail teams receive, acknowledge and act on the right information in real time, improving safety, compliance and operational efficiency
• Digital Notice Boards (DNB) – automatically update team members with the information they need via a digital notice case and a document distribution and acknowledgement solution

Recognising the importance of getting passengers to their destinations safely, efficiently, and on time is paramount. Our expertise and innovative solutions can elevate your passenger operations, ensuring that you meet the challenges of today while preparing for the future of rail travel.

• Incident and Fleet Management (IFM) – effective incident management for rail professionals
• Online Rostering System (ORS) – effective resource planning, rostering and optimisation
• Remote Condition Monitoring (RCM) – to support effective rolling stock management
• Information Management System (IMS) – manage impact and customer communication in a real-time for streamlined incident management

Tracking incidents such as stranded trains, delays, and system faults is crucial for maintaining smooth operations and ensuring passenger safety. By gaining visibility of incidents across your network and understanding their causes, you can identify intervention strategies and prevent reoccurrences. Our solution:

• Information Management System (IMS) – manage impact and customer communication in a real-time for streamlined incident management

Our robust data analysis and management information platform for integrates and consolidates data from our RailSmart suite and third-party systems it provides a single source of truth that enhances data accessibility and reliability for informed decision-making.

• Operation Insights – all essential operational information in one place for gaining valuable insights to improve operational efficiency
• Competency Insights – gain a holistic view of your team’s competency and performance